Refund policy

Castle Crown Retrun or Exchange and Replacement Policy
At Castle Crown, your satisfaction is our priority. We offer premium menswear, including shirts and co-ords, with a 7-day exchange and replacement policy to ensure you enjoy your shopping experience.

1. Eligibility
Condition: The policy applies only to items damaged during transit or before delivery.
Notification: To qualify for an exchange or replacement, inform us within 24 hours of receipt.
2. Damaged Items
Report: Contact our customer support or email us with detailed descriptions and clear photos of the damaged item.
Verification: Once we confirm the damage, we will begin the exchange or replacement process.
3. Exchange Procedure
Return: Send the damaged item back through a reputable courier service to the address provided by our customer support team.
Packaging: Ensure the item is in its original packaging, with all accessories, tags, and labels intact.
4. Replacement
Process: After receiving and verifying the damaged item, we will dispatch a replacement promptly.
Unavailable Items: If the same product is out of stock, we will offer an equivalent exchange or store credit.
5. Refunds
Policy: Refunds are not available at Castle Crown.
6. Shipping Charges
Responsibility: Customers bear the cost of shipping for returning the damaged item.
7. Non-Eligibility
Conditions: We cannot process exchanges or replacements for used, laundered, or modified items. Damages from improper use or negligence are also excluded.
8. Cancellation Policy
Prepaid Orders: Cancellations are not applicable for prepaid orders.
By purchasing from Castle Crown, you agree to adhere to our exchange and replacement terms.

For any questions or concerns, contact our customer support team via email. Please note, social media, WhatsApp, and our contact number are for product inquiries only; returns or exchanges are not accepted through these channels.

Thank you for choosing Castle Crown. We look forward to providing you with an exceptional shopping experience. Your trust is our priority.